Payment & Delivery
14 Day Returns Policy
If for any reason you are not happy with your purchase, you may return it for a full refund, I will even cover your shipping costs. Simply contact me within the 14 days of your order’s arrival. This can be done either by email: or by telephone 07960 634930. The refund and your shipping costs will be made when the work has been returned undamaged.
For your safety and security I use Paypal that accepts major cards including Visa and Mastercard.
I accept Sterling cheques or international banker’s draft/money order made payable to ‘Ostara Ceramics’. Items will only be dispatched when the payment has cleared. Please contact me via the Contact Me page should you wish this method of payment.
Postage, including packaging and insurance is FREE to UK addresses.
For overseas customers I can offer competitive shipping rates.
I use reputable national/international express courier companies.
I aim to deliver within 3-4 working days.
Shipping to countries outside Europe should take 5 working days but generally it can take a bit longer.
Measurements, Sizing and Prices
Measurements will vary from hare to hare in the relevant sizes due to being uniquely handmade and the stance of each hare and ear positions. The templates that I use for each hare size determines the pricing. All measurements are approximate. Sizes are given for the width, depth and height. The measurement units used are in inches.
2019 Price List
Extra Extra Large £195.00
Extra Large £160.00