14 Day Returns Policy

If for any reason you are not happy with your purchase, you may return it for a full refund, I will even cover your shipping costs. Simply contact me within the 14 days of your order’s arrival. This can be done either by email: ostaraceramics@yahoo.com or by telephone 07960 634930. The refund and your shipping costs will be made when the work has been returned undamaged.

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Payment

For your safety and security I use Paypal that accepts major cards including Visa and Mastercard. 

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I accept Sterling cheques or international banker’s draft/money order made payable to ‘Ostara Ceramics’. Items will only be dispatched when the payment has cleared.  Please contact me via the Contact Me page should you wish this method of payment.

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Delivery

Postage, including packaging and insurance is FREE to UK addresses.

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Unfortunately due to high delivery costs,  I am unable to offer free deliveries outside the UK.

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I use reputable national/international express courier companies.

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I aim to deliver within 3-4 working days.


Oversea Customers

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Unfortunately I am unable to ship large ceramics over 2kg to overseas customers due to the high shipping and insurance costs.  

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For ceramics under 2kg shipping to countries outside Europe should take 5 working days but generally it can take a bit longer.


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Privacy Policy

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